Refund Policy

Last updated: September 30, 2026

Returns Window

You may request a return within 30 days of delivery.

Eligibility

For health and safety reasons, we can only accept unopened products with the original safety seal intact, unless the item arrived damaged or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@faywick.com with your order number and a photo. We will send a replacement or a refund.

How to Start a Return

Email support@faywick.com with your order number. We will send return instructions. Items sent back without first requesting a return may not be accepted.

Refunds

Once we receive and inspect your return, we will notify you and refund the original payment method within 10 business days. Shipping costs are non-refundable, except when the return is due to our error (a damaged, defective, or incorrect item).

Exchanges

We do not offer direct exchanges. Please return the item and place a new order.

Contact

Faywick, 2618 Main Street #1062, Buffalo, NY 14214, United States
Email: support@faywick.com
Phone: (716) 288-5038